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If you need to return an item, you must receive an RA (Return Authorization) number from our customer service department within 30 days of the initial purchase.
Propel Trampolines’ return policy does not cover any faults caused by lack of maintenance, weather damage, misuse, incorrect assembly or normal wear and tear.
Important reminders prior to returning an item:
- There will be a minimum restocking fee of 12%; this restocking fee covers the inspection and repackaging of your returned item.
- Your item must be unused and free of any dirt, mud, grass clippings, pine sap/needles etc.
- Returned items that require additional cleaning will incur additional cost along with the 12% restocking fee.
- Items that cannot be restocked due to being used or soiled beyond a simple cleaning will not be refunded.
- It is your responsibility as the customer to arrange pick up or drop off for all returns, including return shipping expenses. We recommend sending return shipments with tracking numbers.
- Propel Trampolines LLC is not responsibility for return shipments lost in transit.
Our customer service representatives will be answer any questions that you may have regarding our return policy.
To contact our customer service department call 855-776-7351
By visiting this website, you agree to abide by the following terms and conditions.
Compatibility of replacement parts—Propel can only guarantee that the replacement parts sold on this website or otherwise obtained through Propel will be compatible with trampolines of the Propel brand bearing the model number listed on the product page for that specific part.
Design of replacement parts—Propel does not guarantee that replacement parts obtained through Propel will be of the exact design of those they are replacing, only that they will be compatible. In some cases, more than one part may need to be replaced to ensure compatibility.
Returns—Returns are not accepted.
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All orders are subject to verification and approval.