Return Policy

If you need to return an item, you must receive an RA (Return Authorization) number from our customer service department within 30 days of the initial purchase.

Propel Trampolines’ return policy does not cover any faults caused by lack of maintenance, weather damage, misuse, incorrect assembly or normal wear and tear.

Important reminders prior to returning an item:

  • There will be a minimum restocking fee of 12%; this restocking fee covers the inspection and repackaging of your returned item.
  • Your item must be unused and free of any dirt, mud, grass clippings, pine sap/needles etc.
  • Returned items that require additional cleaning will incur additional cost along with the 12% restocking fee.
  • Items that cannot be restocked due to being used or soiled beyond a simple cleaning will not be refunded.
  • It is your responsibility as the customer to arrange pick up or drop off for all returns, including return shipping expenses. We recommend sending return shipments with tracking numbers.
  • Propel Trampolines LLC is not responsibility for return shipments lost in transit.

Our customer service representatives will be answer any questions that you may have regarding our return policy.

To contact our customer service department call 855-776-7351

By visiting this website, you agree to abide by the following terms and conditions.

Compatibility of replacement parts—Propel can only guarantee that the replacement parts sold on this website or otherwise obtained through Propel will be compatible with trampolines of the Propel brand bearing the model number listed on the product page for that specific part.

Design of replacement parts—Propel does not guarantee that replacement parts obtained through Propel will be of the exact design of those they are replacing, only that they will be compatible. In some cases, more than one part may need to be replaced to ensure compatibility.

ReturnsReturns are not accepted.

Privacy Policy—By agreeing to these terms and conditions you also agree that you have read and understood and agree to our privacy policy, available elsewhere on this site.

Use of the Website—By accessing the website, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website.

Trademarks—The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the website owner unless owned by a third party, in which case expressed or implied permission has been granted. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.

External links—External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.

Warranties—The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.

Disclaimer of liability—The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, you or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

Conflict of terms—If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

Severability—Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

Applicable laws—Use of this website shall in all respects be governed by the laws of the state of Utah, U.S., regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the Utah courts located in Cache County, Utah, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.


Propel Trampolines

257 West 3700 North

Hyde Park Ut, 84318

All orders are subject to verification and approval.